Refund Policy

We want you to be confident in your purchase. If Myrah doesn't meet your expectations, we offer reasonable refunds under the conditions below.

New customers on Starter or Pro plans may request a full refund within 14 days of their first paid charge, no questions asked. This applies to your first subscription only.

After the initial 14-day window, monthly charges are non-refundable. You may cancel at any time to stop future charges; cancellation takes effect at the end of the current billing period.

Annual plans may be refunded on a prorated basis within the first 30 days of the term. After 30 days, annual plans are non-refundable but you retain access through the end of the paid term.

Refunds for Agency-tier and custom contracts are governed by the specific agreement signed with the customer.

Email billing@myrah.ai from the email address associated with your account. Include your account email and the reason for the refund. We aim to process refund decisions within 5 business days.

Refunds are not available for accounts terminated for violation of our Terms, for charges older than the windows described above, or for usage-based overage fees that have been incurred.

If you disagree with a refund decision, please reply to the original email — we'll review your case in good faith. We prefer to resolve disputes directly rather than through your card issuer.